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A System in the Wild - Pearse Street Dart Station

I chose to video a "system in the wild", Pearse Street Dart Station. The questions I had prior to conducting this research were
1. Was the system easy to use?
2. How much, if any human interaction was incorporated into the system?
3. Was the system well designed?

1. Was the System Easy to Use

In order to successfully interact with the Dart system, customers must first either purchase a ticket for their desired location or have a balance on their Leap card (a card which enables customer to pay for most transport methods in Ireland including bus, rail and bike).

It is surprising to me that Transport for Ireland has not updated its payment methods in line with other cities including London and Paris allowing customers to pay using their debit card or payment methods stored on their smartphone.

Through observing Dart customers, it was clear to me that the system was easy to use for those who had prior experience using the system and complicated for those who had not previously used the Dart. Tourists tended to take longer getting through the ticket turnstiles with many of them requiring assistance from staff.

I also noticed that the system was not accommodating to those with disabilities. During my filming, there was a male in a wheelchair to the right of me just out of view of the lens. He struggled to navigate his way through the ticket turnstile and required assistance.

Please view my observational research here: https://www.youtube.com/watch?v=Oih9nSc0zDk

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